Return & Refunds

At Atourpex, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

30-Day Return Policy

We offer a 30-day return policy for all eligible items. To qualify for a return, your item must be in the same condition that you received it: brand new, unused, and in its original packaging.

No Exchanges

Please note that we do not currently offer exchange services. If you are unsatisfied with a product or need a different item, please return the original item for a refund and place a new order for the desired product.

How to Initiate a Return

If you wish to return an item, please follow the steps below:

Send an email to our customer support team at support@atourpex.com.
Include your Order Number and a brief description of the issue or reason for the return.
Our team will review your request and reply with detailed instructions to guide you through the return process.

Return Shipping & Fees

Return Shipping: Customers are responsible for paying their own return shipping costs.
Original Shipping: The original shipping fee is non-refundable.
No Restocking Fees: We do not charge any restocking fees. You will receive a full refund for the cost of the item.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original method of payment within 10 business days.